About My OrderQ: Can I send my order to a P.O. Box address?
A: We cannot deliver to P.O. Box addresses except military addresses (APO/FPO).
Q: How long does it take my order to arrive?
A: Most orders are shipped within two to three business days. Some items will take longer to ship, and this will always be noted on the item's page. You will receive an e-mail with a tracking number at the time of the package being shipped.
Q: What qualifies as a "business day?"
A: Our business days are Monday through Friday, excluding US holidays. Shipments are not delivered on Saturday or Sunday.
Q: Although I selected 2-day or next day shipping, I didn't receive my package on Saturday or Sunday as I expected. Why?
A: Shipments are not delivered on Saturday or Sunday. We do our best to ship all in stock orders placed by 1pm Pacific Time (PT) the same day we receive them. However, we ask to allow two to three full business days for your order to be processed by our warehouse. Also, please note that our carriers deliver on business days, Monday through Friday, not including US holidays, Saturday or Sunday. Please take this into consideration when placing your order.
Q: Can I cancel or make changes to the items in my order?
A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. Please contact us to request the cancellation of a backorder or pre-order item. You can reach us at firstname.lastname@example.org".
Q. What can I do if a product I ordered is missing parts or instructions?
A. If an item you ordered is missing parts or instructions, please contact our web store at email@example.com.
Q. What can I do if I receive the wrong or damaged item?
A. If you receive a wrong or damaged item, please contact our customer service at our web store at firstname.lastname@example.org.
Payment & Billing
Q: How secure is my order?
A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, and Discover. Money orders, personal checks or company checks NOT accepted.
Q: When will my credit card be charged?
A: Your card is processed at the time of order placement. You are not charged until your order actually leaves our warehouse.
OtherQ: Can I get a printed catalog of all the items in the shop?
A: Unfortunately, we do not have a paper catalog, as we are always getting in new and exciting merchandise. Please take a look around our shop, which is updated frequently and represents all the cool items we have available for sale. There are so many items to see, so you may find something you never knew existed!
Q: Where else can I find Skybound merchandise?
A: Since we are not the manufacturer of the items in our online shop, we don't have information on which stores carry each item.
DISCLAIMERWhile we make every effort to ensure that all information displayed on our website is correct, occasionally the image of an item, its description or even available quantities may appear different online than the actual item. To continue our commitment of providing you with the best possible service, we will inform you of any known discrepancies when you place your order or as quickly as possible thereafter. We reserve the right to cancel or modify promotions at any time due to system or typographical error, fraud or other unforeseen problems. We reserve the right to change prices on the site at any time.
PRICE ADJUSTMENT POLICYStore.skybound.com merchandise pricing is subject to change at any time. Sale price adjustments will be honored on items that are available at a lower price, within 7 days from the shipped date. Price adjustments are not valid on shipping charges. To request a price adjustment, please visit our Contact Us page where you can send us an email. Please be sure to include your Order Number and Item Number in your request. Please note that all sale price adjustments will be refunded to the same payment method used on the original purchase.
What are my shipping options?
Consider how quickly you would like to receive your order to help you choose a shipping option. Currently, our shipping options are as follows (please allow extra shipping time for orders delivered to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands) and note that our shipping rates are determinined by the selected shipping service and destination with no fixed fee.
For shipments within the US:
Standard Shipping: Allow 7-10 business days from date shipped.
Priority Shipping:Allow 3-5 business days from date shipped.
Express Shipping: Allow 1-2 business days from date shipped.
For shipments to APO/FPO Addresses:
Standard Shipping only: allow a minimum of 4 weeks from date shipped.
For shipments to Canada:
Standard Shipping only: allow 7-10 business days from date shipped, longer for outlying areas.
If all items are in stock, express orders are shipped overnight for delivery within one business day. Express orders placed before 12:00 PM ET will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day. For more details, please see our Shipping Policy. Priority / Express shipping is not currently available to shipping points in Canada and APO/FPO addresses.
For more details, please see our Shipping Policy.